Refund policy
Aristocarts – Return & Refund Policy
Thank you for shopping at Aristocarts. We commit to providing high-quality products to our customers. Because we are an e-commerce brand, we have established specific guidelines to ensure a fair and streamlined return process.
Please read our policy carefully before making a purchase.
1. Eligibility for Returns & Refunds
We only accept returns, refunds, or exchanges under the following condition:
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The item has a verifiable manufacturing defect.
We do not accept returns or exchanges for change of mind, incorrect size selection, or accidental purchases.
2. Mandatory Unboxing Video Requirement
⚠️ IMPORTANT: To prevent fraudulent claims and verify manufacturing defects, an unboxing video is strictly compulsory.
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You must record a continuous, unedited video starting from the unopened package showing the shipping label clearly, through the entire opening process, up to the point where the product defect is visible.
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Failure to provide a valid unboxing video will unfortunately result in the immediate rejection of your return or exchange request.
3. Exchanges
If your product is verified to have a manufacturing defect, we will gladly offer an exchange for the same item (subject to stock availability). If the item is out of stock, we will issue a full refund or store credit.
4. How to Initiate a Claim
If you receive a defective item, you must notify us within [Insert Number, e.g., 48 hours / 7 days] of receiving your package.
To start a claim:
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Email us at mounesha762@gmail.com.
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Include your Order Number in the subject line.
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Attach the mandatory unboxing video and clear photographs of the specific defect.
5. Return Shipping
Once our team reviews and approves your claim, we will provide instructions on how and where to send your package.
Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us at:
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Email: mounesha762@gmail.com